Privacy Policy

Last updated: January 2025

Convert4U ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp sales automation service.

1. Information We Collect

Information You Provide

  • Name and contact information (email, phone number)
  • Business information (company name, industry)
  • WhatsApp Business account details
  • Payment information (processed securely via third-party providers)

Information From WhatsApp Conversations

  • Messages exchanged between your business and customers
  • Customer contact information shared during conversations
  • Media files (images, documents) sent through WhatsApp

2. How We Use Your Information

  • Provide and maintain our AI-powered chat service
  • Process and respond to customer messages on your behalf
  • Generate leads and track conversation outcomes
  • Improve our AI models and service quality
  • Send service-related communications
  • Process payments and manage subscriptions

3. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third-party vendors who help us operate our service
  • AI Partners: We use Anthropic (Claude) and OpenAI for AI processing
  • WhatsApp/Meta: As required to operate through the WhatsApp Business API
  • Legal Requirements: When required by law or to protect our rights

4. Data Security

  • Encryption of data in transit and at rest
  • Regular security audits
  • Access controls and authentication
  • Secure data centers

5. Data Retention

We retain your data for as long as your account is active. Conversation data is retained for 90 days after session closure unless you request earlier deletion.

6. Your Rights

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt-out of marketing communications

7. Contact Us

If you have questions about this Privacy Policy: